Self service portals can be integrated into Wastedge from customised web page layouts designed for your purposes.
Standard portals are also available such as the Key Customer Portal.
This section contains reference material for use by Wastedge administrators of the customer portal.

Wastedge Self-service Portals

– On-demand access from anywhere, anytime

Commercial Self Service Portals

–      Bin Booker Portal or App (iOS or Android)

• Yard foreman simplified app for requesting services
  • Delivery, Removal, Exchange, Empty, …
• Shows all available Bin Types / Sizes / Waste Streams booking only
• Shows Bins scheduled and onsite and prior jobs to facilitate “same again” copy
• Facilitates out-of-hours bookings / changes (Updates when request confirmed)
• Requires special setup of company logo app splash pages for device type sizes

–      Skip-company Self-service web booking facility

• web page public bin hire booking capability
  • Select suburb
  • Select Date and number of days 
  • Select Bin Type & Size
  • Review Accept Quote

–      Commercial Customer - Key account info portals

• Configurable Portal Content from the following selections
• booking list view (includes notes/fail photos) 
• transactions download – (export to excel)
• ability to book additional services
• job signed dockets display
• disposal docket photos display
• contact notes: send / receive / view account notes or requests
• invoice history display & drill down details, reprints
• KPI Charts: #lifts, weight & cost per material group
  • Sites Weight Summary by material group
  • Site Service History chart summary 
• Service Calendar View (scheduled services)
• Supports user access permissions control

–      Broker Portal (on Commercial Contractor’s system)

• Allows multiple accounts and services search/drill down
• Shows multiple customers’ assigned bookings 
• Allows self service bookings for any broker’s account
• Supports export of completed bookings data
• Option to submit booking requests from Broker’s system
• Capable of translating intercompany bin/waste type codes  

–      Subcontractor/Owner-Driver Portal (On Contractor’s system)

• Enables driver or subbie login to review, list or extract assigned bookings
• Supports update of confirmed bin quantity, job status and notes
• Can be wrapped into an app with Contractor’s splash screen logo
• Supports reassignment of jobs amongst multiple subbie vehicles/routes
• Facilitates subcontractor or driver confirmation of assigned jobs

Residential Self Service Portals

–      At-Call Resident Hard-waste, Problem Waste Booking Portals

• Council or Contractor branded web page available for residents 24x7
• Optional Calendar-based capacity controlled bookings web-page

  • Provides resident with available booking dates reservation calendar

• Restricts to variable capacity per Day-of-Service Area or suburb

• Ability to restrict at call bookings to various options:

  • Restrict bookings to same day as resident day of service
  • Restrict bookings to day after resident day of service
  • Restrict bookings to nominated day per suburb
  • Restrict bookings per zone area on map
  • Restricts number of bookings per date to assigned number of bookings truck capacity per day

• Ability to restrict bookings to “not-before” X days from current date

• Limits number of services booked per validated address per year 

• Allows user entry of alternate notification address (for info-pack mail out)

• Option to show prior bookings history or count to date
• Option to validate addresses against council property /services list
• Optional Terms of Service acceptance checkboxes
• Incorporates Google Address auto-spell suggestions as you enter

• User terms of service acceptance checkbox (linked to terms definitions)

• Ability to set Captcha security on public access websites
• Enables configurable multi-waste-stream item selections per booking
• Auto emails booking reference confirmation and put-out instructions

• Ability to print booking confirmation letters and instructions

• Sends reminder email prior to scheduled collection date

–      Resident Service Requests and Complaints Portal

• New Service Bin Delivery Requests
• Bin Type, Quantity or size change requests
• Damaged Bin Replacement Requests
• Complaints notification (Missed service, spilled waste, … )
• Illegal Dumping or Graffiti notifications
• Cease service notifications (bin retrievals)

–     Council Operations Staff Bookings Review Portal

• Ability for council view list of bookings and booking completion or fail status
• Ability for council to see number of bookings per property
• Ability for council to see booking photos attached from collection staff mobile apps
• - eg photo proof of size, placement and content of materials per booking
  
  

–     Council External User Restricted Access Login Functions

• Shows view-only at-call jobs list, requests, fail events or rescheduled collections
• Shows lifts per route or waste stream (user configurable list filters / date range)
• Shows GPS trail with lift points or fail events – real time truck locations
• Shows Confirmed Jobs with Driver Notes and any attached event photos

• Ability to see kerbside at call bookings history and linked collection pictures for any property 

• Provides statistics reports of bookings by waste stream / suburb

–      Kerbside At-Call Collection Operations Management

• Internal ability to enter calls without additional terms acceptance checkboxes
• Ability to print mail merge info letters for mail-to residents
• Ability to send email reminder notifications to email of bookings/residents
• Ability to auto allocate bookings per date by map zone to multiple truck routes
• Ability to optimize collection bookings routes (route optimisation)
• Ability to monitor route collection progress (percentage complete)
• Ability to monitor excess site delays and stationary collection vehicle time 
• Ability to review problem notes or incidents images noted by drivers 
• Ability to dispatch jobs to drivers that have iWaste mobile tablet or phone apps
• Ability to replay / display current and prior days route trails (real time or history replay)
• Ability to see complete GPS truck trail on map from depot and back to tip/depot
• Ability to display statistics and details on collection counts per stream
• Ability to see collection run problems / incident events on the map for any current or prior date 
  
  

–      Council Contractor Portal Management functionality

• Ability to set portal booking form within council or contractor web site page

• Ability to have user configurable acceptable waste types and placement instructions 

• Shows view-only at-call jobs, requests, fail events or rescheduled collections
• Shows lifts per route or waste stream (user configurable list filters / date range)
• Shows GPS trail with lift points or fail events – real time truck locations
• Shows Confirmed Jobs with Driver Notes and any attached event photos
• Provides statistics reports of bookings by waste stream / suburb
• Supports internal call-center booking quick entry – ie: without Terms acceptance checkboxes
• Configure/change booking acceptance and reminder email content
• Ability to restrict bookings “Not before” configurable number of lead days
• Ability to configure mandatory input fields (eg phone, email, contact, Strata ID)
• Ability to nominate alternate mail address for strata booking confirmation letters
• Ability to set different bookings quantity limit for Multi Unit Dwellings
• Ability to limit number of bookings per address per calendar or financial year

• Ability to track and report on multiple waste streams per booking site 

–      Other Options

• Resident Address & Services API to auto synchronise changes with council ratepayer systems
• Resident Service Requests API to synchronise ratepayer CRM requests and completion status/notes feedback